2015 Tourism Congress Program


Tuesday, December 1, 2015

08:00 - 17:00

Grand Foyer

Registration Desk Open

08:00 - 10:00

Grand Foyer

Canadian Geographic Coffee Jump Start

(refreshments provided)

08:30 - 17:00

Grand Foyer

Tourism Congress Marketplace
Various exhibitors

09:00 - 09:45

Confederation 1

TIAC Annual General Meeting
~ Open to TIAC Members only ~

09:50 –


Confederation 1

Destination Canada Public Meeting
~ Open to General Public ~

11:00 -


Confederation 1

Leadership Report
Charlotte Bell, Presdient and CEO, TIAC
Lyle Hall, Managing Director, HLT Advisory Inc.

Presented by HLT Advisor

11:45 -


Confederation 2/3

Tourism Congress Opening Ceremony & Keynote Address Luncheon

Presented by Air Canada

Guest Speaker: Richard Florida, Professor & Head of the Martin Prosperity Institute at the Rotman School of Management at the University of Toronto.

Author of The Rise of the Creative Class and Who's Your City?

13:15 - 14:30

Confederation 1

Session #1 - Rise of Food Tourism in Canada

Presented by the Ontario Culinary Tourism Alliance

Moderated by Rebecca Mackenzie, Executive Director Ontario Culinary Tourism Alliance


Chef Michael Smith - Chef and owner of The Inn at Fortune Bay, Food Network Host, Nutritional Activist, Food Media Producer

Chef Paul Harber - Brand Manager and Proprietor Ravine Vineyard Estate Winery

Connie Desousa - Chef and co-owner of Charcut Roast House

John Jackson – Chef and co-owner of Charcut Roast House and Board Member, Alberta Culinary Tourism Alliance

14:30 –


Grand Foyer

Canadian Geographic Networking Break (refreshments provided)

15:00 – 16:00 

Confederation 1

Session #2 - Destination Canada

Jon Mamela - Senior Vice-President Marketing Strategy/Chief Marketing Officer, Destination Canada

17:30 - 19:30 

Governor General 2/3

Chair's Opening Reception

Presented by Floor13

~ Open to ALL delegates ~


Wednesday, December 2, 2015

07:30 - 16:00

Grand Foyer

Registration Desk Open

7:30 – 08:00

Grand Foyer

Canadian Geographic Coffee Jump Start

(refreshments provided)

08:00 - 17:00

Grand Foyer

Tourism Congress Marketplace
Various exhibitors

08:00 - 09:00

Confederation 2/3

Industry Wake-up Call

Presented by Destination Canada

Keynote by Elizabeth Becker Author of Overbooked
Breakfast provided

09:00 - 10:15

Confederation 1

Session #3 - End-to-End Customer Experience for Destinations

Presented by InterVISTAS Consulting Inc.

Moderated by Rodney Payne, Co-Founder and CEO of Destination Think!


Emmanuelle Legault - Vice President of Marketing, Tourisme Montréal

Paul Clark - Vice President, Destinations and Customer Experience, InterVISTAS

Marsha Walden - CEO, Destination BC

Paul Tambeau - Director, Toursim and Economic Development, InterVISTAS

David Peacock - CEO, RTO4

10:15 –


Grand Foyer

Canadian Geographic Networking Break (refreshments provided)

10:45 – 12:00 

Confederation 1

Session #4 – Point/Counterpoint: the Future of Canadian Tourism

Presented by HLT Advisory

Moderated by Lyle Hall, Managing Director of HLT Advisory Inc.


Wayne St. John - President and CEO, Publicitas

Marsha Walden - CEO, Destination BC

Drew Coles - President and CEO, InnVest Real Estate Investment Trust (InnVest)

Johanne Bélanger - President and CEO, Tourism Toronto

Scott Thornhill - Assistant Vice President, Corporate Financing Ontario, BDC



Confederation 2/3

Air Canada presents the Canadian Tourism Hall of Fame Luncheon

Guest Speaker: The Honourable Bardish Chagger, P.C.
Minister of Small Business and Tourism

13:30 -14:30

Confederation 1

Session #5 – Labour and Delivery

Presented by Tourism HR Canada

Moderated by Philip Mondor, President of Tourism HR Canada


Tony Pollard - President, Hotel Association of Canada

Darlene Grant Fiander - President, TIANS

Darren Reeder - Executive Director, BLLHMA

Judith Andrew - Commissioner for Employers, Canada Employment Insurance Commission

14:30 15:00

Grand Foyer

Canadian Geographic Networking Break
Refreshments provided

15:00 -



Confederation 1

Session #6 – Open China; Unlocking the Secrets

Presented by China CEFC Energy Company Ltd.

Moderated by Grace Xin, Director of Canada- China Inbound Tour Operator Registration Program, TIAC


Geneviève Dumas - General Manager, Fairmont Le Château Montebello

Gerry Bruno - Vice President, Federal Government Affairs, Vancouver Airport Authority

Freda Cheung - CEO, World Duty Free Group Canada

Cathie Bolstad - Executive Director, NWT Tourism

Geoff Best - Executive Director, Ottawa-Carleton Education Network

Closing remarks by:

Chunyu Jiang - Director, International Center of China CEFC Energy Company Ltd.

16:00 - 17:15 

Confederation 1

Session #7 –  Election Aftermath 

Presented by Nanos Research


Moderated by Charlotte Bell, President and CEO at TIAC

Nik Nanos- Chairman of Nanos Research, Research Associate Professor at SUNY (UB), Global Fellow of Woodrow Wilson International Center for Scholars (Washington, DC)

Hon. Joe Jordan, P.C. - Senior Consultant, Capital Hill Group

Tim Powers - Vice Chairman, Summa Strategies

Alex Bushell - Consultant, Government Relations, Environics Communications

17:15 - 17:30 

Confederation 1

Closing Comments from TIAC Board Chair
Rocky Mountaineer Giveaway

18:30 - 22:00 

Confederation 1/2/3

Canadian Tourism Awards Gala
Presented by The Toronto Star

Reception 18:30 - 19:00
Awards & Dinner 19:00 - 22:00
Post Celebration 22:00


Platinum Sponsors

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Gold Sponsors










Silver Sponsors

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Bronze Sponsors



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